Terms and policies

Everything that applies when you book with us, use the Refined app or buy from us, in one place.

Website

• Website privacy policy
• Cookie policy

Bookings, the app and purchases

• Privacy notice for the Refined app
• Terms of use for the Refined app
• Terms of sale
• Booking and cancellation policy
• Treatment information and consent notice
• Refined Rituals Club membership terms
• Gift cards and clinic credit
• Refined Rewards: points, referrals and reviews
• Events terms
• Competitions and prize draws
• Complaints procedure
• Marketing choices in the app
• Skin scan on your phone
• Saving your skin scan results
• Sharing your skin scan with our clinical team
• Optional AI overview of your skin scan
• Sharing your scan photo with our clinical team
• Morning SPF reminder

Questions about any of these documents: [email protected] or 07583 321635.