Events terms
The short version
- You can book a place at our events and masterclasses in the Refined app. Some are free and some have a price, shown on the event's page before you book.
- If an event is full, you can join the waiting list. When a place comes up, it is given automatically to the next person whose group fits, and we tell you.
- Paid events: if you cancel at least 48 hours before the event starts, we refund you in full. If you cancel later, or don't come, the price is not refunded. If we cancel, we refund you in full.
- Free events: please cancel your place in the app if you can no longer come, so someone else can have it.
- Events are for general education and enjoyment. They are not a consultation or personal medical advice.
- Our liability in connection with an event is limited to the price you paid for it, or £100 for a free event, except where the law does not allow us to limit it (section 7).
1. About these terms
1.1 These terms apply when you book a place at an event or masterclass ("event") run by Rachel Storey, trading as Refined Medical Aesthetics (a sole trader) ("we", "us", "our"). They sit alongside our app terms of use.
1.2 Each event's page in the app shows its date, time, place, price (or that it is free), when you pay, what is included and how many guests you can bring. Those details form part of these terms.
2. Booking a place
2.1 You book a place in the app. Some events are free and some have a price. For a free event, your place is confirmed when the app shows you as "going". For a paid event, your place is confirmed when the app shows you as "going", and you pay as set out in 2.6.
2.2 You can bring up to the number of guests shown for the event (up to 5). Guests must be 18 or over unless the event says otherwise. Please make sure your guests know about these terms, and give us their names if we ask so that we can welcome them. For a paid event, each guest's place is charged at the same price unless the event page says otherwise.
2.3 You can have one booking for each event.
2.4 Some events are for Refined Rituals Club members only. They are only shown to members whose membership is active.
2.5 We will send you a reminder about 24 hours before the event, and we will tell you if anything important changes.
2.6 Paying for a paid event. The event page shows the price and when you pay it: when you book, or at the clinic. The price includes VAT where it applies. Any benefit that comes with a paid place, for example putting the price towards skincare bought at the event, is shown on the event page. It can be used only at that event and has no cash value.
2.7 The 14-day right to cancel does not apply. Because each event takes place on a specific date, the legal 14-day right to cancel does not apply to places at events. Our own cancellation rules in section 4 apply instead.
3. Capacity and the waiting list
3.1 Each event has a limited number of places. When it is full, you can join the waiting list.
3.2 When a place comes up, we give it automatically to the person who has been on the waiting list longest, as long as there is room for their whole group. If there is not, we offer it to the next person whose group fits; the first person keeps their place on the waiting list. We tell you in the app, and by email where you have that switched on, when you are given a place.
3.3 Being on the waiting list does not guarantee a place.
3.4 If you are given a place at a paid event from the waiting list, you pay for it as set out in 2.6, and section 4 applies to it from the moment you are given it.
4. If you cannot come
4.1 Please cancel your place in the app as soon as you know you cannot come, up until the event starts. Your place goes straight to the waiting list.
4.2 Cancelling a free event costs nothing. If you often book places and do not come without cancelling, we may limit your future bookings.
4.3 Paid events: cancelling at least 48 hours before. If you cancel your place at a paid event at least 48 hours before the event starts, we refund in full anything you have paid for it, using the same payment method, within 14 days. If you were due to pay at the clinic, you have nothing to pay.
4.4 Paid events: cancelling later, or not coming. If you cancel less than 48 hours before the event starts, or do not come, we do not refund what you paid for that place, because we held it for you and usually cannot fill it at such short notice.
5. At the event
5.1 Please show your clinic QR code in the app when you arrive, or give your name. Checking in at an event records your attendance only. It is not an appointment.
5.2 Events are for general education and enjoyment. Nothing said or shown at an event is a consultation, a diagnosis or personal medical advice, and no treatment decision is made at an event. If you would like advice about your own skin, please book a consultation.
5.3 No treatments are carried out at events unless the event page says so. If a demonstration involves a treatment, it will be carried out on a model who has been consulted and has given consent beforehand.
5.4 If food or drink is provided, please tell us about any allergies or dietary needs when you book.
5.5 We may take photographs or video at events. We will tell you at the event, and you can ask not to be included. We will never publish a photograph in which you can be identified without your consent.
5.6 Please treat our team and other guests with respect. We may refuse entry to, or ask to leave, anyone who is abusive, disruptive or appears to be under the influence of alcohol or drugs. If we do, we do not refund the price of a paid place.
5.7 If you need any adjustments to attend, for example because of a disability, please tell us when you book. The clinic is in a garden pod off the main road on Double Row; ask us about access.
6. Changes and cancellations by us
6.1 We may need to change an event's time, place, content or speakers, or cancel it, for example because of illness, low numbers or circumstances outside our control. We will tell you as soon as we can, in the app and by email where you have that switched on.
6.2 If we cancel an event, your place is cancelled and we refund in full anything you paid for it, using the same payment method, within 14 days. We are not responsible for other costs you have paid to attend, such as travel, unless the cancellation was caused by our negligence.
6.3 If we change the date, time or place of a paid event, or change its content significantly, you can cancel your place and receive a full refund, even if the event is less than 48 hours away.
7. Our responsibility to you
7.1 What we never limit. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else the law does not allow us to limit or exclude.
7.2 We are not responsible for loss of, or damage to, your belongings at an event, unless it was caused by our negligence.
7.3 Nothing in these terms limits your legal rights.
7.4 The limit. Apart from the liability in 7.1, our total liability to you in connection with an event is limited to the price you paid for your places at it or, for a free event, £100. We are not responsible for loss that is not foreseeable, for indirect or consequential loss, for business losses, or for delays and cancellations caused by events outside our reasonable control.
8. Other important terms
8.1 We may update these terms for a valid reason. The version shown when you book applies to that booking.
8.2 Our privacy notice explains how we use the information in your booking.
8.3 If you have a complaint, please see our complaints procedure.
8.4 These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales. If you live in Scotland, you can bring them in Scotland or in England and Wales. If you live in Northern Ireland, you can bring them in Northern Ireland or in England and Wales.