Frequently asked
Good questions.
The stuff clients ask me before their first visit. Safety. Aftercare. Money. Parking. Age. Can’t find your answer? WhatsApp me. I reply within a day.
Refined Medical Aesthetics is on Double Row in Seaton Delaval. About 10 minutes from Whitley Bay, Tynemouth and Cramlington. We are an NMC nurse led clinic with NHS experience behind the standards of care.
Booking & consultation
Before your first visit.
Do I need a consultation first?
Yes. Every new client starts with a free consultation. 20 to 30 minutes. We talk through what you want to change. I check your medical history. I’ll tell you what works for your face and what won’t. You don’t have to book anything on the day.
How do I book?
Use the online booking link at the top of the site. It shows live slots. Or WhatsApp me on +44 7583 321 635. Good if you’re not sure which treatment you need.
Can I book evening or Saturday appointments?
Yes. Open Monday to Friday, 09:00 to 19:00. Saturday 09:00 to 17:00. I keep most Saturdays for new clients and consultations. Later slots can sometimes be arranged. Just message me.
How far in advance should I book?
New consultations and larger filler appointments may need 1 to 2 weeks. For a wedding or holiday, book 6 to 8 weeks ahead so there is time for review.
Safety & credentials
Who’s doing my treatment.
Are you medically qualified?
Yes. Rachel is an NMC registered nurse with NHS paediatric experience. Her registration details are available on request. She does not make prescribing decisions.
What products do you use?
For advertised non-prescription services, the exact product is discussed during your consultation. Product choice depends on suitability and the agreed plan.
Is it safe? What if there’s a complication?
Injectable treatments carry small risks. Bruising. Swelling. Tenderness. Very rarely, vascular issues with filler. This is why a medically trained nurse matters. I carry hyaluronidase on site to reverse filler. I’m trained in complication management. Worried after a treatment? WhatsApp me. I’ll see you quickly.
Will you say no if it’s not right for me?
Yes. Often. Honest no’s are a big part of what I do. If a treatment doesn’t suit your face, your skin or your stage of life, I’ll tell you. Same if you’ve had too much done elsewhere. You can always add. You can’t always undo.
Treatments & results
What to expect in the chair.
Does it hurt?
Lip and cheek filler use topical numbing, and discomfort is usually mild. I take my time and you are not rushed.
How long until I see results?
Filler is visible straight away, with the settled result assessed at around 2 weeks. Skin boosters and polynucleotides develop gradually. Microneedling changes build over time.
How long do results last?
Lip filler commonly lasts 6 to 12 months. Cheek, chin or jaw filler may last 12 to 18 months. Results vary with the person, product and treatment plan.
What if I don’t like the result?
Contact the clinic if you are unhappy or concerned. Hyaluronic acid filler may be dissolved when clinically appropriate. Any next step follows an individual assessment.
Will people be able to tell I’ve had something done?
The Refined look is deliberately subtle. Clients describe it as “I look like me on a good day.” If you want a heavy, obvious result. I’m honestly not the right nurse for you. I’ll tell you that in your consultation.
Aftercare & downtime
After your appointment.
Is there much downtime?
Downtime depends on the service. Lip filler can cause swelling, microneedling can cause temporary redness, and skin boosters can leave small bumps. Written aftercare is provided.
Can I wear makeup afterwards?
After filler and skin boosters, wait 24 hours before applying makeup. After microneedling, wait 24 to 48 hours. Follow the individual aftercare provided.
When can I exercise, drink alcohol, or fly?
Skip hard exercise, saunas and alcohol for 24 to 48 hours after any injectable. They make swelling and bruising worse. Short-haul flights are usually fine after 24 hours. For long-haul. Wait 2 to 3 days.
Payment & logistics
The practical stuff.
How much do treatments cost?
All advertised non-prescription service prices are on the pricing page. There are no hidden fees, and package prices are listed separately.
Can I pay in instalments?
Klarna Pay in 3 is available on all treatments and WBco products. In clinic, you can also pay by debit or credit card, Apple Pay or Google Pay.
Where are you based and is there parking?
Double Row, Seaton Delaval, NE25 0PP. Free on-street parking right outside. 10 minutes from Whitley Bay. 15 from Tynemouth and Cramlington. 25 from Newcastle city centre. On the Metro? Whitley Bay station, then a short taxi.
How young is too young?
No aesthetic treatment is provided to anyone under 18. For adults, age alone does not establish suitability. Medical history, maturity and expectations all matter.
Can I come with pregnancy or breastfeeding?
No prescription medicine, filler, skin boosters, polynucleotides or fat-dissolving while pregnant or breastfeeding. Some skin treatments and facials may be fine. Message me with your specifics.
Do you treat men?
Yes. About a quarter of my regulars are men. Mostly for frown lines, jaw definition and skin boosters. Same approach. Consultation first. Natural-looking result.